Customer Service Training
<< Back to Glossary What is Customer Service Training? Customer service training or CST is an activity of teaching customer support personnel on how to use positive language, respond with value...
View ArticleCustomer Service Videos
<< Back to Glossary What is Customer Service Video? Customer service video is a short video that brings value to customer representatives. These videos offer stories of support from...
View ArticleAgent Group
<< Back to Glossary What is Agent Group? Agent group is the streamlined process of organizing people in customer care departments using a systematic approach to routing and management. Oftenly,...
View ArticleAgent Interface
<< Back to Glossary What is Agent Interface? The agent interface is the backend view that customer care representatives use to provide assistance to customers. When an agent logs in to Paldesk,...
View ArticleAgent Role
<< Back to Glossary What is Agent Role? Agent role defines and represents agents responsibilities and possibilities in customer care or help desk software. Each time a new agent arrives at the...
View ArticleBest Customer Service
<< Back to Glossary What is Best Customer Service? The best customer service means having a thorough knowledge of your inventory, it leads to customer satisfaction and is the essence of running...
View ArticleChat Tool
<< Back to Glossary What is a Chat Tool? A chat tool is built to simplify the communication between reps and customers, provide quick answers to common questions, solve queries in a real-time,...
View ArticleChatting Apps
<< Back to Glossary What are Chatting Apps? Chatting Apps have boomed recently in the need for the consolidation of richer and more interesting methods of remote communication. Chatting Apps are...
View ArticleCustomer Support
<< Back to Glossary What is Customer support? Customer support is a set of services provided by an organization to the customer. It is also a part of customer relationship management. Companies...
View ArticleCustomer Success Manager
<< Back to Glossary Who is Customer Success Manager? A customer success manager is a professional who represents an online company, brand or organization. Customer Success Managers are the...
View ArticleHow to Write a Customer Map Making Software
Home > Blog > User Experience > How to Write a Customer Map Making Software Writer Guest Writer ⏱ Reading Time: 9 minutes As businesses grow, customers’ needs and expectations hit the roof...
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