Quantcast
Channel: Customer support glossary | Paldesk
Browsing all 11 articles
Browse latest View live

Image may be NSFW.
Clik here to view.

Customer Service Training

<< Back to Glossary What is Customer Service Training? Customer service training or CST is an activity of teaching customer support personnel on how to use positive language, respond with value...

View Article



Image may be NSFW.
Clik here to view.

Customer Service Videos

<< Back to Glossary What is Customer Service Video? Customer service video is a short video that brings value to customer representatives. These videos offer stories of support from...

View Article

Image may be NSFW.
Clik here to view.

Agent Group

<< Back to Glossary What is Agent Group? Agent group is the streamlined process of organizing people in customer care departments using a systematic approach to routing and management. Oftenly,...

View Article

Image may be NSFW.
Clik here to view.

Agent Interface

<< Back to Glossary What is Agent Interface? The agent interface is the backend view that customer care representatives use to provide assistance to customers. When an agent logs in to Paldesk,...

View Article

Image may be NSFW.
Clik here to view.

Agent Role

<< Back to Glossary What is Agent Role? Agent role defines and represents agents responsibilities and possibilities in customer care or help desk software. Each time a new agent arrives at the...

View Article


Image may be NSFW.
Clik here to view.

Best Customer Service

<< Back to Glossary What is Best Customer Service? The best customer service means having a thorough knowledge of your inventory, it leads to customer satisfaction and is the essence of running...

View Article

Image may be NSFW.
Clik here to view.

Chat Tool

<< Back to Glossary What is a Chat Tool? A chat tool is built to simplify the communication between reps and customers, provide quick answers to common questions, solve queries in a real-time,...

View Article

Image may be NSFW.
Clik here to view.

Chatting Apps

<< Back to Glossary What are Chatting Apps? Chatting Apps have boomed recently in the need for the consolidation of richer and more interesting methods of remote communication. Chatting Apps are...

View Article


Image may be NSFW.
Clik here to view.

Customer Support

<< Back to Glossary What is Customer support? Customer support is a set of services provided by an organization to the customer. It is also a part of customer relationship management. Companies...

View Article


Image may be NSFW.
Clik here to view.

Customer Success Manager

<< Back to Glossary Who is Customer Success Manager? A customer success manager is a professional who represents an online company, brand or organization. Customer Success Managers are the...

View Article

Image may be NSFW.
Clik here to view.

How to Write a Customer Map Making Software

Home > Blog > User Experience > How to Write a Customer Map Making Software Writer Guest Writer ⏱ Reading Time: 9 minutes As businesses grow, customers’ needs and expectations hit the roof...

View Article
Browsing all 11 articles
Browse latest View live




Latest Images